Welcome to Cheap Curtains Store! We’re your go-to destination for affordable, stylish window treatments delivered right to your doorstep. Below you’ll find answers to our most common questions about products, shipping, returns, and more.

About Our Products

What types of curtains do you offer?
We carry a wide variety of window treatments including Cafe & Tier Curtains, Grommet Top Curtains, Rod Pocket Curtains, Thermal Curtains, Roman Shades, Outdoor Curtains, and decorative options like Valances and Swags. Our collection offers solutions for every room and style preference.
Are your curtains suitable for outdoor use?
Yes! We have a dedicated Outdoor Curtains section featuring weather-resistant fabrics perfect for patios, porches, and other outdoor spaces. These are designed to withstand sun exposure and mild weather conditions.
Do you offer thermal/blackout curtains?
Absolutely. Our Thermal Curtains collection includes energy-efficient options that help regulate room temperature and block light, perfect for bedrooms or media rooms.

Ordering & Payment

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure, convenient checkout.
Is my payment information secure?
Yes! We use industry-standard encryption to protect all transactions. We never store your full payment details on our servers.
Can I modify or cancel my order after placing it?
Orders process quickly (within 1-2 business days), so please contact us immediately at [email protected] if you need to make changes. We’ll do our best to accommodate your request!

Shipping & Delivery

Where do you ship?
We ship worldwide! (Some Asian and remote areas excluded due to logistical constraints.)
What are my shipping options?
We offer two convenient options:
Standard Shipping ($12.95 flat rate): DHL/FedEx delivery in 10-15 business days after dispatch
Free Shipping (orders over $50): EMS delivery in 15-25 business days after dispatch
How long does order processing take?
All orders take 1-2 business days to process before shipping. You’ll receive tracking information once your package is dispatched from our Vermont workshop.
What about international customs fees?
We handle all customs documentation. Some countries may charge import fees which are the customer’s responsibility. We’ll provide clear information about potential fees during checkout.

Returns & Exchanges

What’s your return policy?
We offer a 15-day return window from delivery date. Items must be unused and in original packaging. Contact us at [email protected] to initiate a return.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect. In those cases, we’ll provide a prepaid return label.
How long do refunds take?
Once we receive your return, refunds process within 5-7 business days and will be issued to your original payment method.

Customer Support

How can I contact customer service?
Our Vermont-based team is happy to help! Email us anytime at [email protected]. We typically respond within 24 hours on business days.
What are your business hours?
Our team operates Monday-Friday, 9am-5pm EST (excluding major US holidays). Emails received outside these hours will be answered the next business day.

Pro Tip: Double-check your shipping address during checkout to ensure smooth delivery! We want those beautiful new curtains to reach you without any detours.

Didn’t find your answer here? Contact our friendly team at [email protected] – we’re always happy to help!