At Cheap Curtains Store, we strive to make your window treatment shopping experience seamless from delivery to returns. Below you’ll find all the details about our shipping options and hassle-free return process.

Shipping Information

Order Processing Time

All orders are processed within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Options

We offer two convenient shipping methods to meet your needs:

  • Standard Shipping ($12.95):
    • Delivered via DHL or FedEx
    • Estimated delivery: 10-15 business days after shipping
    • Available for all order amounts
  • Free Shipping (Orders over $50):
    • Delivered via EMS
    • Estimated delivery: 15-25 business days after shipping
    • Available for orders totaling $50 or more

Note: Delivery times are estimates and may vary depending on your location. We ship worldwide except to certain Asian countries and remote areas.

Easy Returns & Exchanges

We want you to love your window treatments! If you’re not completely satisfied, you may return most items within 15 days of delivery.

Eligible Products

Most of our curtain products can be returned or exchanged, including:

  • Cafe & Tier Curtains
  • Curtain Rods & Accessories
  • Curtains & Drapes
  • Door Panels
  • Grommet Top Curtains
  • Outdoor Curtains
  • Patio Panels
  • Pinch Pleat Curtains
  • Rod Pocket Curtains
  • Tab Top Curtains
  • Thermal Curtains

Non-Returnable Items

Due to their custom nature, the following products cannot be returned or exchanged:

  • Roman Shades & Roller Shades
  • Scalloped Valances
  • Swags
  • Tailored Valances
  • Tie-up Valances
  • Valances

Return Conditions

To qualify for a return or exchange:

  • Items must be unused and in original condition
  • Original packaging must be intact
  • All tags and labels must be attached
  • Proof of purchase is required
  • Request must be initiated within 15 days of delivery

How to Return or Exchange

Follow these simple steps:

  1. Contact Us: Email our customer service team at [email protected] with your return/exchange request. Use the template below for faster processing.
  2. Wait for Approval: We’ll respond within 1-2 business days with return instructions.
  3. Package Your Items: Securely pack the items in their original packaging.
  4. Ship Your Return: Send the package to our returns center at:
    Cheap Curtains Store Returns
    141 Lavigne Road
    Colchester, US 05446

Return Request Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear Cheap Curtains Store Team,

I would like to request a [return/exchange] for my recent order #[Your Order Number].

Details:

  • Product Name: [Product Name]
  • Reason for Return: [Reason – e.g., wrong size, color mismatch, etc.]
  • Preferred Resolution: [Refund/Exchange for (specify product if exchanging)]

Please advise on next steps.

Thank you,

[Your Full Name]
[Your Email Address]
[Your Contact Number]

Refund Process

Once we receive and inspect your return:

  • Timing: Refunds are processed within 5-7 business days after we receive your return.
  • Method: Refunds will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal).
  • Shipping Costs: Original shipping fees are non-refundable. Return shipping costs are the customer’s responsibility unless the return is due to our error.

Exchange Process

For exchanges:

  • We’ll ship your replacement item once we receive and process your return.
  • If the new item costs more, you’ll need to pay the difference.
  • If the new item costs less, we’ll refund the difference.
  • Standard shipping rates apply for exchanges unless the original shipment was free.

Damaged or Incorrect Items

If you receive a damaged or incorrect item:

  • Contact us immediately at [email protected] with photos of the damaged/incorrect item.
  • We’ll arrange for a free replacement or return as needed.

International Returns

For customers outside the United States:

  • Return shipping costs are the customer’s responsibility.
  • Customs fees and import duties are non-refundable.
  • Please mark the package as “Returned Goods” to avoid additional customs charges.

Need Help?

Our customer service team is happy to assist with any questions about shipping, returns or exchanges. Contact us at [email protected] and we’ll respond within 1-2 business days.

Thank you for shopping at Cheap Curtains Store!